Refund and Cancellation Policy

1. Scope

Applies to paid consulting sessions, written reviews and advisory packages bought on this website. We provide consulting and comparison information only; we do not sell or package tourist services.

2. Cancellation before delivery

• More than 48 hours before the scheduled start: full refund.
• 24–48 hours: refund less a 20% administration fee, or one free reschedule.
• Under 24 hours or no-show: refund less a 50% fee, or reschedule at our discretion.

3. After delivery

Delivered services are non-refundable, except where the service was not provided, materially differs from the agreed scope, or the law requires a refund.

4. How to request

Email contact@syphiron.com or call +380 982 780 2068 with your order number. We respond within 5 business days and pay approved refunds within 14 calendar days to the original payment method.

5. Consumer rights and complaints

Nothing here waives your mandatory rights under Law of Ukraine No. 3153-IX 'On Consumer Protection' dated 10 June 2023. Complaints: use the contacts below, the State Service of Ukraine on Food Safety and Consumer Protection, or a court.

6. Provider and data

Services are provided under Law of Ukraine No. 675-VIII 'On Electronic Commerce' dated 3 September 2015. Data sent with a request is processed under Law of Ukraine No. 2297-VI 'On Protection of Personal Data' dated 1 June 2010.